Change Options

By Phone

You can change by phone:

  • In the first 90 days you are enrolled in a Managed Care Plan.
  • During Open Enrollment from November 1 to December 15, every year.
  • If you meet one of the State-approved Just Cause Transfer reasons to change plans.

Call 1-800-348-6627, the call is free:

  • Talk to a Choice Counselor Monday-Friday, 7am-6pm CT, to change your health plan or request a change Just Cause Transfer.
  • Use the automated health plan change system any time to change in your first 90 days or during Open Enrollment. Listen to the message then follow the prompt to make your change.

MO Health Net 1-800-348-6627
Monday through Friday 7am to 6pm Central Time
TDD/TTY: 800-735-2966, Relay Missouri: 711

By Mail

You can change by mail:

  • In the first 90 days you are enrolled in a MO Health Net Plan.
  • During Open Enrollment from November 1 to December 15, every year.

Fill out the Health Plan Change Form included in the welcome packet you received. Mail the change form back in the return envelope to:

MO Health Net Enrollment Center
PO Box 771082
St Louis, MO 63177-1082

Contact Us

Have questions? We can help. Choice Counselors are available at 800-348-6627 to answer your questions Mon-Fri 7am-6pm CT.

PO Box 771082, St Louis, MO 63177-1082

Telephone:

Customer Service Hours: Mon-Fri 7am-6pm CT

Missouri Department of Social Services is an equal opportunity
employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities. TDD/TTY: 800-735-2966, Relay Missouri: 711

© 2022 Administered by Automated Health Systems, Inc.

DSS Non-Discrimination Policy-English
DSS Non- Discrimination Policy-Spanish